Privacy Policy

1. Introduction

Tech Nest Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website technest.top (the "Site") and use our educational services.

We are the data controller responsible for your personal information. Our registered address is 70 Park Row, Bristol BS1 5LE, United Kingdom.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, password, country of residence
• Payment Information: Billing address and payment details (processed securely by third-party payment processors)
• Profile Information: Educational background, learning goals, profile picture (optional)
• Course Data: Progress, quiz answers, project submissions, forum posts
• Communications: Messages sent to us via contact forms, email, or support channels
• Survey Responses: Feedback and opinions provided through surveys

2.2 Information Collected Automatically

When you access our Site, we automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, pages visited, time and date of visit
• Device Information: Device type, screen resolution, device identifiers
• Usage Data: How you interact with our Site and courses, including video watch time, features used
• Cookies and Similar Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from third-party services you use to access our Site, such as social media platforms if you choose to connect them to your account.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: Creating and managing your account, delivering course content, processing payments, issuing certificates
• Communication: Sending course updates, responding to inquiries, providing customer support, sending administrative messages
• Improvement: Analyzing usage patterns to improve our courses and Site functionality
• Personalization: Recommending courses and content based on your interests and progress
• Security: Detecting and preventing fraud, securing our systems, enforcing our Terms
• Marketing: Sending promotional emails about new courses or features (you can opt out at any time)
• Legal Compliance: Meeting legal obligations and protecting our legal rights
• Analytics: Understanding how our Site is used (only after cookie consent)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and UK, we process your personal data based on:

• Contract Performance: Processing necessary to provide our services (e.g., account management, course delivery)
• Consent: Where you have given consent (e.g., marketing emails, cookie usage)
• Legitimate Interests: For our business operations, such as improving services and fraud prevention, provided these interests don't override your rights
• Legal Obligations: Where required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Our use of cookies is controlled by your cookie consent preferences. For detailed information, please see our Cookie Policy.

Cookie Consent: When you first visit our Site, you'll see a cookie banner allowing you to accept or decline non-essential cookies. Analytics and marketing cookies are only loaded after you provide consent. Essential cookies necessary for basic Site functionality are always active.

6. Third-Party Services

We work with third-party service providers who process data on our behalf. These include:

• Payment Processors: Stripe and PayPal for secure payment processing. We do not store complete payment card details.
• Email Services: Mailchimp for sending course updates and newsletters
• Analytics: Google Analytics (only with your consent) to understand Site usage
• Hosting: Cloud hosting providers for our servers and data storage
• Customer Support: Support ticketing systems

All third-party providers are required to maintain appropriate security measures and use your data only as instructed by us and in compliance with applicable data protection laws.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for 2 years after account closure
• Course Progress: Retained while your account is active
• Payment Records: Retained for 7 years for tax and accounting purposes
• Marketing Data: Until you unsubscribe or request deletion
• Analytics Data: Typically aggregated and anonymized after 26 months

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Opt-out of Marketing: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country.

When we transfer data outside the European Economic Area (EEA) or UK, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection
• Other legally recognized transfer mechanisms

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not provide any information on our Site without parental consent. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at [email protected].

14. Contact Us

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Data Protection Contact:
Tech Nest Ltd
70 Park Row
Bristol BS1 5LE
United Kingdom
Email: [email protected]
Phone: +44 070 1685 6329

15. Supervisory Authority

If you are in the EEA or UK and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO): ico.org.uk

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By using Tech Nest's services, you acknowledge that you have read and understood this Privacy Policy.